Epicor Product Support Services
Epicor Product Support
Epicor Functional and Technical Support
Crawford Software offers support packages for most Epicor applications and releases including: Epicor Vantage, Epicor Vista and Epicor 9. Support packages are available for standard Epicor core modules and functionality along with industry specific solutions.
Certified consultants in all functional and technical modules with an average of fifteen years of Epicor experience. Every client is assigned a Primary Support Representative who will be your account liaison and escalation point for any and all requirements. A team of functional and technical experts backs your Primary Support Representative with expertise in standard Epicor functionality and troubleshooting.
Epicor Support Options
Crawford Software has multiple support contract options based on your company requirements:
- Annual Support Contracts
- Prepaid Support Plans – purchase a block of hours that can be used at any time during the support period.
- On Demand Hour Support – have a support team available for on call support without an annual agreement.
Our support plans are tailored to your business requirements and areas of concern. We take the time to work with you to determine your exact needs and craft a support plan to meet those requirements.
Bundle development and configuration hours to support project work into your support contract. Use your reduced cost of your support plan to purchase development and configuration assistance and bundle them with your support plan.