SAP Product Support Services
SAP Functional and Technical Support
Crawford Software offers support packages for most SAP applications and releases, from 3.1G through ECC 6.0 as well as SAP BW support for all releases. Support packages are available for standard SAP core modules and functionality along with industry specific solutions.
Certified consultants in all functional and technical modules with an average of fifteen years of SAP experience. Our company founders are SAP consultants starting with SAP R/3 2.2 and SAP R/2.
Every client is assigned a Primary Support Representative who will be your account liaison and escalation point for any and all requirements. A team of functional and technical experts backs your Primary Support Representative with expertise in standard SAP functionality and troubleshooting.
SAP Support Options
Crawford Software has multiple support contract options based on your company requirements:
- Annual Support Contracts
- Prepaid Support Plans – purchase a block of hours that can be used at any time during the support period.
- On Demand Hour Support – have a support team available for on call support without an annual agreement.
Our support plans are tailored to your business requirements and areas of concern. We take the time to work with you to determine your exact needs and craft a support plan to meet those requirements.
Bundle development and configuration hours to support project work into your support contract. Use your reduced cost of your support plan to purchase development and configuration assistance and bundle them with your support plan.
SAP Basis Services
Crawford Software offers SAP Basis Services as an option to our existing SAP support clients. Utilize Crawford Software for both your SAP application support and Basis administration for single point of contact for all of your SAP requirements. Crawford Software Basis Services includes Basis support of your SAP environment, SAP administration (including R/3 and BW), SQL Server Database administration, and more.