Epicor Team Overview

Crawford Software provides full Epicor ERP implementation services tailored to each customer’s operational goals rather than a one-size-fits-all approach. Engagements typically emphasize:

• Alignment of Epicor functionality with business processes
• Adoption of Epicor best practices without unnecessary customization
• Structured project management and phased deployments

This approach helps ensure Epicor becomes a long-term operational asset rather than simply a transactional system.

The Epicor team has extensive experience supporting customers through Epicor upgrades and migrations, including transitions from legacy Epicor versions to newer Epicor ERP platforms. Services include:

• Version upgrades and system migrations
• Risk mitigation and downtime minimization
• Validation of customizations and integrations

Crawford Software has supported customers upgrading from earlier Epicor versions such as Vista, Vantage, and Epicor 9 through Epicor ERP 10, helping organizations modernize while protecting prior investments.

Crawford Software offers specialized Epicor technical services that extend and enhance standard Epicor functionality, including:

• BAQ (Business Activity Query) development
• BAM (Business Activity Management) configuration
• BPM (Business Process Management) design and implementation
• Crystal Reports and SSRS report development
• Custom integrations and interfaces

These services enable organizations to gain better visibility, automate workflows, and support data-driven decision-making within the Epicor ecosystem.

The Epicor team provides comprehensive post-go-live services designed to keep Epicor environments stable, secure, and performant, including:

• Production support and help desk services
• Proactive system monitoring, tuning, and patching
• Epicor ERP hosting solutions, including dedicated, shared, and high-availability environments

Crawford Software supports both on-premise and hosted Epicor deployments and assists customers transitioning from on-premise systems to hosted or cloud-based environments with minimal disruption.

Crawford Software’s Epicor practice primarily serves:

• Manufacturing organizations
• Distribution and supply chain–driven businesses

Their experience across these industries enables consultants to apply proven Epicor configurations, reporting models, and operational best practices that align with industry-specific requirements.

The Crawford Software Epicor team differentiates itself through:

• Deep Epicor functional and technical expertise
• Senior-level consulting experience
• A practical, business-first approach to ERP delivery
• Long-term customer support beyond go-live

By combining Epicor platform knowledge with real-world operational insight, Crawford Software helps customers achieve measurable improvements in efficiency, visibility, and decision-making.