Prophet 21

Epicor Prophet 21 is designed specifically for distributors managing complex inventory, supply chains, and customer demands. With tools for inventory management, order processing, purchasing, warehouse operations, and financial visibility, Prophet 21 helps distribution companies connect their operations and make better business decisions.

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Built for Distribution Operations

Better Inventory Visibility

Know what you have, where it is, and what you need. Prophet 21 helps distributors improve inventory control with tools designed to support purchasing decisions, stock management, and demand planning.

Benefits include:

Real-time inventory visibility
Multi-location inventory management
Improved purchasing decisions
Better control over stock levels

Connected Sales & Order Management

From quote to delivery, Prophet 21 connects sales, inventory, purchasing, and fulfillment processes to help teams respond faster and provide better customer service.

Capabilities include:

Sales order management
Customer history tracking
Pricing and quoting tools
Order fulfillment visibility

Warehouse & Supply Chain Management

Improve warehouse accuracy and efficiency with tools designed around distribution workflows.

Support for:

Receiving and put-away
Picking and packing
Barcode scanning
Warehouse processes
Inventory movement tracking

Financial & Business Insights

Bring operational and financial data together to better understand your business performance.

Gain visibility into:

Accounts receivable and payable
Financial reporting
Sales performance
Operational trends
Tax management
General ledger

Customer Relationship Management

Keep sales teams connected with the information they need to better understand customers, manage opportunities, and deliver a more personalized experience. Prophet 21’s CRM capabilities help distributors organize customer interactions, track sales activity, and improve visibility across the sales process.

Capabilities include:

Customer and contact management
Sales activity tracking
Opportunity management
Customer history visibility

eCommerce & Customer Portals

Meet customers where they prefer to do business with integrated eCommerce capabilities that connect directly with your ERP data. Prophet 21 helps distributors provide online ordering experiences while keeping product information, pricing, and inventory availability connected.

Capabilities include:

B2B online ordering
Product catalog management
Real-time inventory visibility
Customer-specific pricing
Order history and account access

Where Crawford Software Comes In

Consulting

Every business operates differently, with its own set of needs. Manufacturing ERP is no exception. We work closely with you to tailor and customize your ERP system, ensuring a smooth integration that aligns perfectly with your operations

Implementation

Our implementation service ensures a smooth, tailored Epicor ERP rollout. We work closely with your team to configure the system for your processes, migrate data safely, and set you up for long-term success-so you can start realizing value from day one.

Upgrades

Over the years, we’ve refined a proven project methodology to make your Epicor ERP upgrade as smooth as possible. Our approach keeps every step organized, on track, and ensures minimal disruption to your day-to-day operations- so your business can keep running while you upgrade with confidence.

Support

Our ongoing support keeps your Epicor ERP running at peak performance. From troubleshooting and updates to guidance on best practices, we’re here to ensure your system evolves with your business- so you can focus on growth, not IT headaches.